Why logo is not showing in my Autoresponder and Notifier?

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    Asked on December 05, 2016 at 10:31 AM

    Hi There,


    My Logo submission and Email responders doesn't seem to load my logo when i submit my forms.

    I have tried both actual and test submissions, but somehow it just doesn't display.

    all it shows is a broken link. Anything I can do to solve it?



    Jeff Zhen

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    Answered on December 05, 2016 at 11:34 AM

    I checked your Notifier and Autoresponder, but I'm unable to locate Logo in Notifier:

    In Autoresponder is showing fine:

    I'm not sure if you had some image that you removed or it is only this one from the Autoresponder not showing?

    i checked in your email log and Autoresponders were showing the logo.

    Please clarify for us so we can check further.


    We'll wait for your response.

    Thank you!

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    Answered on December 06, 2016 at 01:28 AM


    Yeah i recently removed the logo on the notifier. However the problem I mentioned was when i sent out the emails and made the actual submissions. The logos show up on the email editor in jotform, but it doesn't show up in the recipient's email and the notified email.

    After submission I checked to see if all details turn up as designed but the logo always displays as a broken link. My screenshot actually shows a gmail account that just received the email and you can see the logo there.

    Any way to verify what caused it?

    best regards,

    Jeff Zhen

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    Answered on December 06, 2016 at 04:29 AM

    Hi Jeff,

    I have checked your email logs and I could see the logo in these email logs.

    However, it is seen in your screenshot above, you cannot see your logo in Gmail Inbox. Please check image settings of your Gmail and also have a look at the following image if you need more details about the issue.


    If you issue persists, please feel free to contact us.

    Thank you.

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    Answered on December 06, 2016 at 09:00 AM

    Hi Olivia,

    Yeap I just checked my gmail settings and it's already the same settings. Unfortunately it's still shows the same broken link image on the picture when I tried sending another test email :(

    I've also tried with other images to see if it works, but that also displayed as a broken link.

    If you could try to clone it and send one to your own emails to see if the results are the same? I'm not too sure if I did any wrong steps along the way.



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    Answered on December 06, 2016 at 10:07 AM

    Hello Jeff,

    I have cloned your form in order to test it on my side. I have checked the emails and I am able to view your logo in the emails as you can see the screenshot below:

    However, I have sent a test email to myself and I have seen that the logo is not shown as you can see the following screenshot:


    I am able to replicate your issue that you have already mentioned. I have seen that the reason of the problem is the name of the logo. You should have removed the spaces from the logo name and upload the logo again. For example, set the logo name as "oxbox.png" and try again.

    Please update the logo name and check one more time. If the issue still persists let us know. 




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    Answered on December 07, 2016 at 11:16 AM

    Hi Candy,

    Thank you! The problem has been resolved by changing the name to one without spaces! Really appreciate all you help!

    Best regards,


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    Answered on December 07, 2016 at 11:51 AM

    Hello Jeff,

    On behalf of my colleague Candy, you're welcome!