- admin217Asked on December 05, 2016 at 10:44 AM
I am trying to view and edit my forms but the pages aren't showing up correctly and I'm not able to do anything with my forms. Please assist.
- JotForm SupportJanAnswered on December 05, 2016 at 11:45 AM
We are currently not having any issues in our server. Can you try signing out from JotForm and then re-opening the browser?
If the issue persists, please try using another browser just to check if it will work or not. If it works on another browser, then you may try disabling any add-ons or extensions temporarily to identify the problem.
If it is still the same, I would suggest you to clear your browser cache.
Hope that helps. Thank you.
- Becky ShanklinAnswered on December 05, 2016 at 12:00 PM
I logged out and re-opened the browser. I also checked it in another browser as well as clearing my cache. Nothing worked and now it won't let me sign back in. I have three important forms I need to work on asap. Can you make any other suggestions on how to fix this?
- JotForm SupportJanAnswered on December 05, 2016 at 12:42 PM
Sorry for the inconvenience. Please try using this URL (http://www.jotform.com/?noCDN=true) in logging in to your account.
Also, if it is possible, please provide a screenshot of the browser console. Here's how you can open the browser console in Google Chrome.
Let us know if the URL/link I provided is working or not. Thank you.
- admin217Answered on December 05, 2016 at 12:47 PM
After using that URL I am able to get in and view/edit as normal. Not sure why that happened but thank you for your help.
- JotForm SupportJanAnswered on December 05, 2016 at 01:15 PM
Glad to hear that it is now working properly. Please try the normal URL (https://www.jotform.com) again later and let us know if you're still having issues. Thank you.