What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form aren't displaying correctly

    Asked by admin217 on December 05, 2016 at 10:44 AM

    I am trying to view and edit my forms but the pages aren't showing up correctly and I'm not able to do anything with my forms. Please assist.

    Screenshot
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    JotForm Support

    Answered by Jan on December 05, 2016 at 11:45 AM

    We are currently not having any issues in our server. Can you try signing out from JotForm and then re-opening the browser?

    If the issue persists, please try using another browser just to check if it will work or not. If it works on another browser, then you may try disabling any add-ons or extensions temporarily to identify the problem.

    If it is still the same, I would suggest you to clear your browser cache.

    Hope that helps. Thank you.

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    Answered by Becky Shanklin  on December 05, 2016 at 12:00 PM

    I logged out and re-opened the browser. I also checked it in another browser as well as clearing my cache. Nothing worked and now it won't let me sign back in. I have three important forms I need to work on asap. Can you make any other suggestions on how to fix this?

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    JotForm Support

    Answered by Jan on December 05, 2016 at 12:42 PM

    Sorry for the inconvenience. Please try using this URL (http://www.jotform.com/?noCDN=true) in logging in to your account.

    Also, if it is possible, please provide a screenshot of the browser console. Here's how you can open the browser console in Google Chrome.

    Let us know if the URL/link I provided is working or not. Thank you.

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    Answered by admin217 on December 05, 2016 at 12:47 PM

    After using that URL I am able to get in and view/edit as normal. Not sure why that happened but thank you for your help.

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    JotForm Support

    Answered by Jan on December 05, 2016 at 01:15 PM

    Glad to hear that it is now working properly. Please try the normal URL (https://www.jotform.com) again later and let us know if you're still having issues. Thank you.