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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How many pay submissions do your Free & Bronze packages provide?

    Asked by blinkmm on December 05, 2016 at 11:13 AM

    In the past I saw a restriction of only 10 pay submissions with the Free account but when I click on the pricing tab I don't see anything about limitations different from the total submissions allowed. Please advise how many pay submissions each package can provide. Thank you.

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    JotForm Support

    Answered by KadeJM on December 05, 2016 at 11:51 AM

    I see you have some general questions about the total submissions and pay submissions which has caused you some confusion so I would be more than happy to clarify it for you.

    All of this is actually visible on our main pricing page and I've highlighted in greens the starter and bronze followed by the comparison of payment submissions for each plan level in yellow.

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    Answered by blinkmm on December 05, 2016 at 12:45 PM

    I have seen that breakdown you attached in the past however when I click
    ...
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    JotForm Support

    Answered by KadeJM on December 05, 2016 at 12:53 PM

    It looks like your reply didn't come through properly since it appears a bit short like you meant to tell us more maybe.

    Anyhow, where are you clicking or seeing different?

    Can you send a screenshot or a link to the page you're confused about for this?

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    Answered by blinkmm on December 05, 2016 at 01:45 PM
    I was just saying when I click "pricing" I get a different table from
    what you sent me. I have it attached again. No worries. Thank you.
    ...
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    JotForm Support

    Answered by Nik_C on December 05, 2016 at 03:19 PM

    We're sorry, but again we didn't receive the screenshot. 

    Please follow this guide on how to properly attach the screenshot:

    1. Go to this link: https://www.jotform.com/answers/1003933

    2. Click this icon:

    We'll wait for your response.

    Thank you!