What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to send test mails and test out my forms but is not coming through on my email!

    Asked by spacecatering on December 05, 2016 at 11:22 AM
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    JotForm Support

    Answered by KadeJM on December 05, 2016 at 12:04 PM

    From what I currently understand you're having an issue with your forms not going to your email.

    I see one of your forms only has an autoresponder on it which would only send to whichever email address is entered into the email field on your form to confirm the submission since that is how that particular feature functions.

    And the other form you have with no submissions only has an email notification setup for it.

    The email notification on the other hand is meant to respond to you with the submission data to alert you of new submissions.

    Also, please note that the "Test Email" button will only send to your account email and not any other if you were using that during the time and you need to make sure you are filling it in and submitting it to yourself to test it more accurately.

    You can refer to https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address for more information about using notifiers.

    If you continue to have any further issues just let us know which email you are using and which form you've been testing and we shall investigate it more for you if needed.