What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When people are filling in the forms it is not sending to the email address provided

    Asked by shelly79 on December 05, 2016 at 11:45 AM

    Pplease help, I haven't been receiving the applications when people fill in the form, it isn't coming through to the email address provided

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    JotForm Support

    Answered by david on December 05, 2016 at 12:18 PM

    I checked our logs for the address in your form and the emails look to be sending from our end successfully.

    We are having some issues recently with JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

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    Answered by shelly79 on December 05, 2016 at 05:05 PM

    That is great, thankyou they was in the spam mail folder thanks for your help

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    JotForm Support

    Answered by david on December 05, 2016 at 06:15 PM

    Glad to hear it, you are very welcome!  If there is anything else we can help with, just let us know.