When people are filling in the forms it is not sending to the email address provided

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    shelly79
    Asked on December 05, 2016 at 11:45 AM

    Pplease help, I haven't been receiving the applications when people fill in the form, it isn't coming through to the email address provided

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    david
    Answered on December 05, 2016 at 12:18 PM

    I checked our logs for the address in your form and the emails look to be sending from our end successfully.

    We are having some issues recently with JotForm emails are falling into spam folders of some of the email providers. Could you please check your email spam box? If JotForm emails are there, could you please select all of them and mark them as not spam.

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    shelly79
    Answered on December 05, 2016 at 05:05 PM

    That is great, thankyou they was in the spam mail folder thanks for your help

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    david
    Answered on December 05, 2016 at 06:15 PM

    Glad to hear it, you are very welcome!  If there is anything else we can help with, just let us know.