Why am I not receiving my test email notification?

  • Profile Image
    aerotechsystems
    Asked on December 05, 2016 at 12:02 PM

    Hello,

    This is my second request. I guess my first request got overlooked.

     

    When I send a test email from the within your dashboard I'm not getting a reply. I also contacted people who have filled out my form online and they are not getting the email sequence either.

    Can you help me? I must be missing a setting somewhere.

     

    Thanks,

    Jeff Ragan

    850.273.2520 

     

     

  • Profile Image
    Kevin_G
    Answered on December 05, 2016 at 01:13 PM

    I found the other thread you have opened and I can see you have already received a reply, you can also check that on this thread: https://www.jotform.com/answers/1002013 

    Now, I have checked your form and I can see there is one of the email addresses you're using as recipients in our bounce list, here's the result: 

    Result: j*****n@comcast.net is IN the bounce list

    Reason(s) : smtp; 550 5.1.1 <jeffrgn@comcast.net> Account not available

    Please do note that when an email address is in the bounce list emails are not sending, I have removed it and you should receive emails now, I would also suggest you to check this guide where you will find some steps to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    This guide will also help you to remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    The other email address is fine and it shows the emails are being sent, please also note that when you use the test email button in the email wizard, the email will be sent to the address you have set up in your account, if you want to properly test your notifications then you need to submit your form. 

    I can also see you're mentioning your users cannot receive their email, upon checking your form I can see you have some scheduled auto-responders, do note that they will be sent only when the time frame you have set up has been completed, it starts counting as soon as the submission is done. 

    You can also check the email history by following this guide: How-to-View-All-Your-Form-Email-History

    Hope this helps. 

  • Profile Image
    aerotechsystems
    Answered on December 05, 2016 at 01:17 PM

    Thank you very much, I see the form is working now. Ans yes, my apologies, I saw the reply to my first email request after sending my second request. I probably did not get a notification email because of being on the bounced email list.

    Your support is awesome, the JotForm product is even better!

    Thanks,

    Jeff Ragan

     

  • Profile Image
    Jan
    Answered on December 05, 2016 at 02:30 PM

    Thank you for your kind compliments. Glad to hear that your issue is now resolved. On behalf of my colleague Kevin, you are welcome. Let us know if you need further assistance.