Duplicate submissions

  • visitswanscombe
    Asked on December 5, 2016 at 1:21 PM

    the form business registration when submitted submits twice, why?

     

    also when is your site going mobile?

  • David JotForm Support
    Replied on December 5, 2016 at 2:33 PM

    I cloned your form to test it and each submission only counted for a single submission.  The duplicate submission are quite close together, users may be pressing the back button after being redirected to PayPal.

    To ensure users only submit the form once, you can enable unique submissions for your form:

    https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form

  • David JotForm Support
    Replied on January 18, 2017 at 2:25 PM

    @answerfirst I checked our email logs and did not see any support emails from your account email address.  Your most recent forum thread looks to be 5 months ago. 

    If you wouldn't mind creating a new thread letting us know which form is receiving the duplicates, we will be happy to look into the cause.  Also, let us know if the form is embedded to a webpage so we can check it.

    https://www.jotform.com/contact

    Or you can follow up here and we can split your question off with the details to a new thread for you.

  • David JotForm Support
    Replied on January 18, 2017 at 4:34 PM

    I see your other thread here:

    https://www.jotform.com/answers/1034353

    We will follow up there shortly.