What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi. When I try and view my form is says it is Disabled, but it is not.

    Asked by SwanCenters on December 05, 2016 at 02:55 PM
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    JotForm Support

    Answered by david on December 05, 2016 at 04:35 PM

    It is generally not allowed to collect sensitive information with JotForms. However, you may be allowed to ask your users to enter SSN number on your provided with best security practices like accessing the form using only https (SSL) and form encryption.


    We also require using a signature field in your form for users to confirm they authorize use of their SSN:


    Along with this, you are required to send us the information why this information is required for your business. Please refer to our Terms of usage for more information on receiving sensitive data using JotForm.