What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Of the 8 people who are signed up, I have had 2 of them complain because they were getting new messages every 2 minutes from Jotform.

    Asked by ihateveggies on December 05, 2016 at 02:59 PM

    I have deleted all the additional submissions (neither person submitted more than once). This is a bit embarrassing to me - can you please tell me how this glitch is happening and how to stop it? 


    (specifically on Healthy holiday treats & for Barbara Robertson & Julie Wobbe (again, I deleted all the duplicate submissions for both of them already)

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    JotForm Support

    Answered by Kiran on December 05, 2016 at 04:47 PM

    Do you mean to say that the form submitted users are receiving emails from JotForm? If so, could you let us know the email address and provide us with a copy of the email to investigate the issue further? I have checked the email log of the existing email address and see that there are no emails sent to these address. If you can provide us with the email addresses that are receiving the messages we can check it further.

    We will wait for your response. Thank you!