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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform embedded using lightbox not fitting on iPhone

    Asked by aesantana1 on December 05, 2016 at 03:29 PM

    Hello JotForm Team,

    I am incredibly grateful for your help. I have a form that looks wonderful on my desktop and tablet. The issue I am having is viewing the embedded form on my iPhone-in portrait mode. The webpage is www.truetemperfinancial.com and I'm using lightbox to embed code. The reason is because I like the form to open on page load. Will you please help me solve this format issue. Thank you. 

     

    My CSS is below. Your help is much appreciated. 

     

    .form-all {

        background : #454545;

        color : #fff !important;

        border : 1px solid #000;

        border-radius : 5px;

    }

     

    .form-line-error {

        background : transparent;

    }

     

    .form-line-error .form-error-message, .form-label-left {

        display : none;

    }

     

    .form-button-error {

        color : white;

        text-align : center;

    }

     

    .form-textbox {

        border-radius : 5px;

        height : 32px;

        width : 220px;

    }

     

    .form-textbox:focus {

        background-color : #fafaea;

    }

     

    .form-submit-button {

        border : 1px solid #00A092;

        !important;

        border-radius : 3px!important;

        font-weight : bold!important;

        height : 43px !important;

        width : 220px !important;

        background : #00A092;

        !important;

        font-size : 16px;

        text-shadow : none;

        box-shadow : none;

        color : #fff;

    }

     

    .form-submit-button:hover {

        border : 1px solid #333;

        !important;

        border-radius : 3px!important;

        font-weight : bold!important;

        height : 43px !important;

        width : 220px !important;

        background : #333;

        !important;

        font-size : 16px;

        text-shadow : none;

        box-shadow : none;

        color : #fff;

    }

     

    #text_1 {

        font-size : 11px;

        font-family : Arial;

    }

     

    #text_5 {

        font-family : 'PT Sans Caption', sans-serif;

        font-weight : bold;

        font-size : 19px;

        text-align : center;

    }

     

    #text_6 {

        font-family : 'PT Sans Caption', sans-serif;

        text-align : center;

        margin-top : -32px;

        line-height : 20px;

     

    }

     

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    JotForm Support

    Answered by Kiran on December 05, 2016 at 06:42 PM

    Unfortunately, the form embedded using lightbox is not mobile responsive. Could you try embedding the form using the script below and see if that works?

    <script src="https://form.jotform.com/static/feedback2.js?3.3.REV" type="text/javascript">

        var parentWidth = window.innerWidth;

        if(window.innerWidth <= 499) {parentWidth = window.innerWidth;} else {parentWidth =  500;}

     

    var JFL_63385189020153 = new JotformFeedback({ formId: '63385189020153', base: 'https://form.jotform.com/', windowTitle: 'Free Newsletter!', background: '##000000', fontColor: '#FFFFFF', type: '2', height: 1000, width: parentWidth, openOnLoad: true }); </script>

    Let us know if you need any further assistance. We will be happy to assist.  

  • Profile Image

    Answered by aesantana1 on December 06, 2016 at 02:00 PM

    You're amazing. Thanks so much. I am incredibly grateful!