What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why will my API credentials not verify?

    Asked by boxproject on December 05, 2016 at 03:54 PM

    I copied and pasted my PayPal API credentials from my PayPal account.  Why will they not verify so I can complete the payment section on my form?

  • Profile Image
    JotForm Support

    Answered by Jim_R on December 05, 2016 at 07:45 PM

    Hello, since you never mentioned which form you're currently working on, I tried my luck with your 17th Annual Crystal Ball form.

    I'm seeing you managed to verify and proceed in setting up your Paypal Pro integration. But just to be sure, I clicked the VERIFY button one more time and it verified successfully:

    I'm assuming you managed to get this sorted out after posting your question. But just in case you still need help, or if you're referring to a different form, just get back to us with a bit more info so we can better assist you.