iPhone 7 smart phone is having problems viewing the JotForm

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    Asked on December 05, 2016 at 04:27 PM

    So I have a Volunteer section on my website and I included the JotForm. http://www.utahgirlstacklefootball.com/volunteer

    On my PC and MacBook laptop everything works fine. On my samsung phone everything looks great. 

    Yet on my iPhone 7 it is having viewing problems. What it does is completely zooms in on a section and you can not zoom out. Then you can only see half of the form...

    I did a iFrame on Wix (it worked for the Registration section). I can not figure out what to do for that volunteer section of the JotForm?

    Any ideas...

    Here is an image. (It cuts off half of the form and won't let me scroll up or down)?


    In my Registration section...http://www.utahgirlstacklefootball.com/registration it works fine?


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    Answered on December 05, 2016 at 08:49 PM

    I was also able to reproduce the issue on the volunteer section form here http://www.utahgirlstacklefootball.com/volunteer


    However when using only the form URL https://www.jotform.us/form/63366390144153 the same issue is not happening.

    I found that it has to do with the layout of the form since some of the fields where in shrink state.

    I have expanded them on the form and it seems to have fix the issue.

    Please let us know if issue still persist.




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    Answered on December 06, 2016 at 08:25 AM

    Thanks. It works great!!!

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    Answered on December 06, 2016 at 11:04 PM

    One more problem - on this same form http://www.utahgirlstacklefootball.com/volunteer 


    Again - viewing it from my iPhone7...


    If you scroll all the way to the problem it is not displaying the SUBMIT button? I have looked at it on other devices and just iPhone is tending to have problems.




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    Answered on December 07, 2016 at 03:18 AM


    If you have looked it to other devices, and the Submit button is not displaying ,perhaps you could adjust the height of the iFrame embedded on your site? Please adjust the iFrame height into 4894px;

    <iframe id="JotFormIFrame-63366390144153" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/63366390144153" frameborder="0" style="width: 100%; height: 4894px; border: none;" scrolling="no"> </iframe>

    Do let us know if this works.