What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with newly created JotForm - Dwolla Intergration.

    Asked by derylhunt on December 05, 2016 at 05:03 PM

    I am a Dwolla user who is trying to transition from Dwolla forms to JotForm.   I followed all the instructions provided by Dwolla including creating a new JotForm, generating and providing API keys, and granting necessary permissions.  The JotForm  is embedded in my website and produces the following error message "Invalid application credentials. Please contact form owner."




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    JotForm Support

    Answered by Chriistian on December 05, 2016 at 09:42 PM

    I tested your form and I also encountered the "Invalid application credentials" error.

    This error means that there is an issue with how the Dwolla account was setup in the form. Can you please check your Dwolla account ID and private keys to be sure they are correct and there are no empty spaces or extra characters. Make sure to input the keys that are from the application that was created on Dwolla. You may also refer to our guide here on Setting Up Dwolla Integration With JotForm

    Please do let us know if you are still encountering the issue.