What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Additional item cost in shipping is not working

    Asked by itp on December 05, 2016 at 06:16 PM

    Hello, when I enter a cost for shipping additional items, the form is not updating with the additional cost. It only shows the cost for the first item. Below is the URL. The additional cost is set at $2.50.




    Thanks for you help!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 06, 2016 at 12:54 AM

    You actually have only one item (product) and you have enabled special pricing for that item. If you want to have shipping for additional items that you will need to add quantity option for your product and remove special pricing.

    Change that price of your product to 279.70 and set quantity like this.

    How to Add Options to Payment Forms?

    Here is my demo form: https://www.jotformpro.com/form/63400420865954 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by itp on December 06, 2016 at 01:02 AM

    Hi BJoanna,

    The new system doesn't allow me to have a list of custom quantities with special pricing along with custom shipping prices.

    Example:                    Shipping

    Qty 100     $100.00       $2.50

    Qty 200     $170.00       $4.00

    Qty 300     $250.00       $5.50

    Qty 400     $300.00       $8.00

    Qty 500     $350.00       $9.50


    Is there a way to do this using the Quantity option that you know of?

    Thanks for your help!

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 06, 2016 at 02:46 AM

    As far as I know that was not possible in old interface as well because the way it is set it is still one item. You will need to add quantity option to you product field if you want to apply shipping per additional item. 

    Here is new demo form where I applied quantity to special pricing option that you have set. 


    If you were able to set this on old interface, that I would suggest you to switch to old interface and set your payment field there. To switch back to old interface add &old at the end of the form ID inside of the Form Builder. After you add &old reload the page.

    Hope this will help. 

  • Profile Image

    Answered by itp on December 06, 2016 at 03:29 AM

    Thanks for testing on your end. I see how the quantity option works. Since the quantity option doesn't allow me to give discounts on increased quantities, I guess I'll have to compensate by adding the additional shipping costs into the product price as the quantity increases.

    Thanks again! :-)