What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Failed sync in Google Drive

    Asked by sosullivan on December 05, 2016 at 07:48 PM

    I was successful creating an integrated folder in drive for my jot forms but the sync isn't happening. Will forms already filled out sync after the fa

    Page URL:
    https://form.jotform.com/62934695508165

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    JotForm Support

    Answered by emily on December 06, 2016 at 02:23 AM

    Hi, 

    Thank you for contacting us. 

    Could you please provide a detailed description of your problem? It would be nice if you provide us the screenshots of your problems about Google Drive for further inspections.

    Waiting for your response.

    Thanks.

     

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    Answered by sosullivan on December 06, 2016 at 11:45 AM
    Thank you for your response! I successfully integrated my jot form with google drive and new surveys are automatically downloaded as you can see in the following screen shot. I am hoping that I can get the surveys that have previously been submitted to also sync to the drive so I don’t have to download each one of them individually. Is that possible? Thank you
    [cid:image001.png@01D24F95.19A1EF10]
    ...
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    JotForm Support

    Answered by Jan on December 06, 2016 at 01:16 PM

    Unfortunately, only new submissions will appear in the Google Drive integration. This means that the data submitted before the integration will not show in the drive.

    You can actually download all the file uploads at once. You just need to click the "Download All Uploads" button in the Submissions page.

    Also, the screenshot you're trying to share is not showing. Please go directly to this thread: https://www.jotform.com/answers/1004320. After that, you can use the image upload function.

    If you have any questions, let us know. Thank you.