What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does it write "1" on the form althougt I delete all of my submissions?

    Asked by wasillahomelesscommmittee on December 05, 2016 at 08:55 PM

    I have a form that I deleted all submissions on in an attempt to clear the notification of submission, yet it still says I have 1 submission.  I get notifications once in a while letting me know there is a submission, but there isn't.  How do I clear this?

    Page URL:
    https://www.jotform.com/myforms/

    Screenshot
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    JotForm Support

    Answered by olivia on December 06, 2016 at 02:57 AM

    Hi,

    We are sorry for this inconvenience.

    I have checked your form and cleared browser and form caches. Unfortunately, I have replicated your issue, too.

    This is a bug and I have raised this issue to our developers now. When they fix this problem, they will inform you as soon as possible.

    If you need any further assistance, please don't hesitate to contact us.

    Thank you for your understanding.

     

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    JotForm Support

    Answered by paulsimpson on January 04, 2017 at 10:47 AM

    Hi

    This problem has now been fixed. Thank you for your patience on this matter.

    Regards

    Paul