What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I Disable a form, do I lose the submissions?

    Asked by VickiH on December 05, 2016 at 10:06 PM

    I have a different link to a different form I want the users to use now.  But I don't want to lose all the submissions from the old form.  

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    JotForm Support

    Answered by John_Benson on December 06, 2016 at 03:01 AM

    No, you can disable the form and the submission wont be deleted. Keep in mind that the 500 total submissions storage means that Free users are limited to a total of 500 submissions in their account. For every submission exceeding the 500 will cause for the oldest submission in the account to be removed. 

    You can download your submission before you delete them. Related guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Hope that helps. If you need further assistance, please contact us again. Thank you.