Submission emails to multiple email addresses not working.

3Gee
Asked on December 06, 2016 at 03:16 AM

So, this doesn't seem to work. I've tried it multiple times with different email recipients and the email only goes to the address associated with my account. Even when that email address isn't in the list, it's the only one that receives the email.

This is a re-post of a comment on Send Notifications to Multiple Recipients
Ashwin

Jotform Support

Answered on December 06, 2016 at 05:15 AM

Hello,

I did check your form "Virginia Arts Festival Performance Report" and found that you have added three email address in notification email alert to send submission emails. But you seems to have added one condition as well which is sending submission email to three different email address (except one).

Your email alert is configured to send submissions to following email address: greggdamanti@gmail.com, gdamanti@vafest.org and damonskicast@gmail.com

The condition you have added is sending submission to following email address: gdamanti@vafest.org, npetrakos@vafest.org and koberthal@vafest.org

Please check the screenshot below:

You need to edit the condition you have added in form and update the recipient email address in the condition on which you want to receive submission emails.

Hope this helps.

Do get back to us if you have any questions.

Thank you!