What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error message upon submission

    Asked by Polesystematic on December 06, 2016 at 04:12 AM

     

     

    Page URL:
    https://eu.jotform.com//?formID=63372846640965

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    JotForm Support

    Answered by Boris on December 06, 2016 at 05:28 AM

    Can you please describe what it is that is not working?

    Are you having troubles accessing your form?

    https://form.jotformpro.com/form/63372846640965

    Are you having troubles editing your form?

    https://eu.jotform.com//?formID=63372846640965

    Can you please provide a bit more information what it is that is not working for you? If possible, please also provide a screenshot of the problem, so we have a better understanding of what may not be working.

    You can attach images to your posts by following these instructions:

    https://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum

    Looking forward to your response with added details. Thank you!

  • Profile Image

    Answered by Polesystematic on December 06, 2016 at 06:22 AM

    Hi,

    We can access the form, the problem is, when we try to submit we get the following error message saying the form is currently not avalaible :

     

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    JotForm Support

    Answered by owen on December 06, 2016 at 06:38 AM

    Hi,

    Here is the problem. You set an expiration date for your form and you mistakenly set it for January 2016 instead of 2017:

    Please change the date. It will resolve the issue. 

    Do contact us again if you need any further assistance. 

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    Answered by Polesystematic on December 06, 2016 at 06:44 AM

    Okay, thanks for your help :)

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    JotForm Support

    Answered by emily on December 06, 2016 at 06:53 AM

    Hi,

    On behalf of my colleagues, you are welcome.

    Please let us know if you have any problem.

    Thank you.