What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Will I receive a confirmation email with the buyer's address- I only wish to send to confirmed addresses?

    Asked by magicBC on May 16, 2012 at 10:49 PM
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    JotForm Support

    Answered by mliz on May 17, 2012 at 03:08 AM

    We are eager to help you with this query however we need further information, can you please provide details or describe what you mean by sending to confirmed addresses?

    For paypal payments the notification email is only sent out once the transaction is completed or processed by paypal. If for some reason the user did not complete the checkout or payment was not processed then it will be considered as Pending Submission and no notification email is sent out.

    Thanks!