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    My Emails are no longer sending Correctly?

    Asked by FlagProsTN on December 06, 2016 at 10:31 AM

    Hello - 

    We updated a form last Wednesday and the emails stopped sending correctly.  (We didn't alter the email portions at that time) 


    This morning we went in and setup conditional logic to send the emails, and those don't seem to be sending correctly either. 


    Could someone take a look at the form and make sure I haven't missed a setting somewhere or something? 






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    JotForm Support

    Answered by ashwin_d on December 06, 2016 at 12:09 PM

    Hello Tyler,

    I did check your form's notification email alert and also the conditions you have added but could not find any issue. You have configured it correctly and you should receive submission emails without any problem. 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    I am not sure why you are not able to receive submission emails. If the issue persists, I would suggest you to please use your own email address to send submission emails. You should add custom sender email in your account and set it as your notification email alert's sender email. The following guide should help you how to add SMTP in your form:  https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    We will wait for your response.

    Thank you!