What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multi-Language: Some of the translated form warning messages are not saved

    Asked by martinliu on December 06, 2016 at 11:28 AM

    Hello,

    I tried to translate several form warning message in my form but your system does not save them.  See example below.  I translated "Êtes-vous certain d'effacer le formulaire?" to "Are you sure you want to clear the form?", click Save three times.  When I come back to the form warning, the translated warning is empty.  The error affects several warnings (all left empty in my translation have this issue.

    Thanks,

    Martin

    Page URL:
    https://www.jotform.ca/form/61805317661253

  • Profile Image
    JotForm Support

    Answered by david on December 06, 2016 at 12:37 PM

    I tested form translations on my end and they are saving properly. 

    It looks like you are using a very old version of the form builder.  While editing your form, try reloading the form with the new UI from this link:

    http://jotform.com/?test

    The warning translations should be saving from there.

  • Profile Image

    Answered by martinliu on December 06, 2016 at 01:58 PM

    Hi David,

     

    Thanks for your answer.  I did reload the form with the new UI but I still my problem.

     

    For example, the warning for "This field is required" is translated in the Form Warnings.

     

    But, when I go to Preferences, Translation (enable), English (Edit), Form Warning and I go the warning "Ce champs est requis", the English translation is still missing.

    Then, if you go to my form http://www.jotform.ca/form/63404406881253 (switch to English), I still get the French warning in my English form.  I would like to get the English warning for my English form.  How can I do that?  How can you system really saved what I put on this pop up windows above?

     

    Thanks,

    Martin

  • Profile Image
    JotForm Support

    Answered by david on December 06, 2016 at 03:39 PM

    I checked with the builder in both French and English, both allowed for saving form warning translations:

    The warnings should be translated through the warnings menu, rather than through the language menu:

    https://www.jotform.com/help/61-How-to-Change-Form-Warnings

  • Profile Image

    Answered by martinliu on December 06, 2016 at 04:16 PM

    Hi David,

     

    I tried to do it through Form Warnings.  If I put "Test" as the warning message as you did, then my form in both languages (French and English), "Test" is displayed as the warning message.  I can't have a different message for each language.  I still have my original issue that warning message that I translated and saved in English are not displayed in the English form, only French is displayed. Do you have another way to fix my issue?

     

    Thanks,

    Martin

  • Profile Image
    JotForm Support

    Answered by david on December 06, 2016 at 05:35 PM

    If you use the default settings for both English and French, the form should change form warnings properly.  Here is a test form with the default language as English and the alternate as French:

    https://form.jotform.com/63406360848964

    No form warnings have been changed.  Create the form with the builder in your default language, add English as the second language and nothing more should need to be changed.

  • Profile Image

    Answered by martinliu on December 07, 2016 at 09:22 AM

    Hi David,

     

    You didn't answer to the issue on my form specifically.  Do you suggest that I start again my form after hours that I poured in juste because a new default form will have all warning message set up correctly?  Have you try to test my form and reproduce the error I mentionned above?  If so, what solution do you have to the problem on MY form?

     

    Thanks,

    Martin

  • Profile Image

    Answered by martinliu on December 07, 2016 at 10:19 AM

    Hi David,

     

    I followed your last message advice and started a new form as French the default language and English as the second language https://form.jotform.com/63406396767266   I still get the same error, the warning messages are displayed in French but when I switched to English, the French warning messages are still displayed.  What do I do that is incorrect?

     

    Thanks,

    Martin

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 07, 2016 at 10:25 AM

    Hi Martin,

    Thanks for reporting. I was able to reproduce the problem in your form.

    Let me forward this to our developers so they can further investigate. You will be informed here for any updates.

    For the time being, you may want to consider my colleague's solution. 

    Here's how:

    1. Recreate your form in English by default. That means you need to change the field labels (all text) in English. You can make a cloned version of the original form if you want.

    2. Next, remove the Multi-Language Integration

    3. Add the English language first, followed by the French language. Then translate the English labels into French as provided on the screen.

    4. Lastly, set the French language as the default language.

    Save all the changes after that and then check your form.

    Hope this helps!