What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form displaying differently in preview and edit mode

    Asked by sportsballshop on December 06, 2016 at 12:00 PM


    Our form is displaying correctly when viewing it via 'edit form', but if you view the form via 'preview' it is different. The live form is the same as the preview.

    Please can you help with this, as we cannot see why the live form would be different to the form shown in 'edit'.

    The differences are; the logo is not showing on the live version (should be at the top), and the 'organisation name' text box is not showing on the live version. Both show when viewing the form via 'edit'.

    Any help would be appreciated.


  • Profile Image

    Answered by KadeJM on December 06, 2016 at 01:10 PM

    We understand you're having an issue with the way your form is displaying compared to when it's viewed as a live version.

    Can you please provide us with a link to the form or tell us the name of the form in your account so that we can investigate this issue to help get it corrected?

  • Profile Image

    Answered by sportsballshop on December 07, 2016 at 04:45 AM

    Thank you.

    The Form is called "Membership Request Form 2"

    The link is on this page (just click on the sign up now button):


    Kindest regards,

    Abbi Stewart-Smith

  • Profile Image
    JotForm Support

    Answered by Mike_G on December 07, 2016 at 06:52 AM

    To fix the issue, please remove all the conditions associated with the "logo" and the "Organization name" textbox field.

    The screenshot below shows how it's done. 

    Make sure you save your form after. 

    Although it's not actually necessary, but you may also try to clear your browser's data after you saved the changes above and before you reload the form again in your browser.

    I hope this helps. If you need any further assistance regarding this, please feel free to contact us again anytime.

    Thank you.