Form displaying differently in preview and edit mode

  • Profile Image
    sportsballshop
    Asked on December 06, 2016 at 12:00 PM

    Hi,

    Our form is displaying correctly when viewing it via 'edit form', but if you view the form via 'preview' it is different. The live form is the same as the preview.

    Please can you help with this, as we cannot see why the live form would be different to the form shown in 'edit'.

    The differences are; the logo is not showing on the live version (should be at the top), and the 'organisation name' text box is not showing on the live version. Both show when viewing the form via 'edit'.

    Any help would be appreciated.

    Thanks

  • Profile Image
    KadeJM
    Answered on December 06, 2016 at 01:10 PM

    We understand you're having an issue with the way your form is displaying compared to when it's viewed as a live version.

    Can you please provide us with a link to the form or tell us the name of the form in your account so that we can investigate this issue to help get it corrected?

  • Profile Image
    sportsballshop
    Answered on December 07, 2016 at 04:45 AM
    Hi,

    Thank you.

    The Form is called "Membership Request Form 2"

    The link is on this page (just click on the sign up now button):

    https://www.sportsballshop.co.uk/acatalog/School-Orders.html

    Kindest regards,

    Abbi Stewart-Smith


    ...
  • Profile Image
    Mike_G
    Answered on December 07, 2016 at 06:52 AM

    To fix the issue, please remove all the conditions associated with the "logo" and the "Organization name" textbox field.

    The screenshot below shows how it's done. 

    Make sure you save your form after. 

    Although it's not actually necessary, but you may also try to clear your browser's data after you saved the changes above and before you reload the form again in your browser.

    I hope this helps. If you need any further assistance regarding this, please feel free to contact us again anytime.

    Thank you.