What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to downgrade to the free account. Will I lose my form if I click "cancel subscription" or will that just downgrade seamlessly?

    Asked by PaulaPR on December 06, 2016 at 12:04 PM
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    JotForm Support

    Answered by Kiran on December 06, 2016 at 01:13 PM

    No. If you downgrade your account to Free subscription plan, you'll not lose any of the forms. However, the limits of Free subscription plan will be applied to the account. If your account is having more than 500 submissions, it will be displaying a warning that the account is overlimit and prompt to upgrade your account. If the account is not upgraded, the oldest submissions that are more than 500 submissions will be deleted. The limits of the free subscription plan can be compared from our pricing page.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.