What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form allows only one submission even though unique submission option is turned off?

    Asked by David  on December 06, 2016 at 01:10 PM

    I cloned a form that most likely had a single submission set up, but i changed it to "No check" in the Preferences > Advanced > Unique Submission and it still only accepts 1 submission.

     

    Thanks!

    David

    Page URL:
    https://www.jotform.ca//?formID=63398110074958#

  • Profile Image
    JotForm Support

    Answered by Nik_C on December 06, 2016 at 02:22 PM

    Hello David,

    I tested your form, please ignore my submissions, and I was able to replicate this issue.

    After several tests I did I tried one more time on your form and it worked.

    Could you please confirm for us if the issue persists on your end still?

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by David  on December 06, 2016 at 03:45 PM
    Hi, Thanks for the quick reply. i tried it twice, the 2nd time after clearing out my history and it still says One submission.
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on December 06, 2016 at 04:58 PM

    You're welcome, I would really like to make it work for you. The problem is I did two submissions now, as you can see in your Submissions page: 

    Both submissions came from same IP (mine).

    So I'm not sure how it is still happening for you.

    Did you try Clearing cookies from your Browser?

    Thanks!

  • Profile Image

    Answered by David  on December 06, 2016 at 05:45 PM
    Thanks a lot. Someone i know also tried it and they believe its working fine as well, so it must be a glitch on my end.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 06, 2016 at 08:32 PM

    Thank you for the update. I checked your settings and it also looks fine on my end. You should be able to receive multiple submissions from any user. If you are still encountering this on your end, clearing the browser cache and your form cache should resolve the issue.
    Cheers.