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    Asked on December 06, 2016 at 02:29 PM

    I'm trying to downgrade our account to basic and it says an error occurred and to contact the support team. 

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    Answered on December 06, 2016 at 05:05 PM

    The request wen't through, your account is scheduled to downgrade on Dec 12, 2016. Let us know if you have more questions.