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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My users are getting a "form over quota" message. How can I resolve?

    Asked by susanfort on December 06, 2016 at 03:16 PM
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    Answered by aminekh on December 06, 2016 at 05:31 PM

    This is a form error documented here. To quote the precise section:

    "6. Form over quota - As explained in the error message, the form has passed it's allocated quota and cannot be used at the moment. This error appears when you reached your submissions limit allocated for the month. The form will not be able to accept submissions any longer when you passed the submissions limit. It's either you wait until your submissions counter resets to zero which happens every first day of the following month or upgrade to any of the available paid plans to increase your submissions limits and enable all your forms right away. Every Jotform plan has its monthly submissions limit. See our pricing page for more details."

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    JotForm Support

    Answered by BJoanna on December 06, 2016 at 09:15 PM

    @susanfort

    I have checked and you do not have any form created on your account. I saw that you are sub account user of account hlhendy

    That account is overlimit and because of that form are showing over quota message. I also saw that you have upgraded your account susanfort to Bronze plan. However considering that form are not created on your account they are still over quota. You will need to upgrade main account hlhendy on which forms are create. We can cancel your Bronze plan for account susanfort and refund you your payment. Or we can move all forms from account hlhendy to your account susanfort. If you want that form are moved to your account, please login to account hlhendy and request transferring of forms to account susanfort, here on forum. 

    Let us know how should we proceed.