What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I not require payment?

    Asked by anamsanchez02 on December 06, 2016 at 05:45 PM

    I am trying to create a form with an option to pay online, but I do not want to make it a requirement.  Even when I allow a free item instead of the camp registration it will not submit because I have not entered a credit card. 

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    JotForm Support

    Answered by Chriistian on December 06, 2016 at 08:58 PM

    You can use the Show/Hide condition to hide the payment field when a user selects "No, I will mail or bring my payment" in the Pay Online radio field. Here's our guide on How to Show or Hide Fields Base on User's Answer.

    Hiding the payment field should allow your users to submit the form without entering a credit card on the form.

    If you need further assistance, please let us know.
    Thank you.