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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Payment Pro integration: Getting "Unable to verify" when trying to verify credentials.

    Asked by ritzhenrik on December 07, 2016 at 07:02 AM

    Hi!

     

    I would like to use the PayPal Payment Pro integration on my Jotform.com payment form. 

     

    When I try to verify with the API signature, username and paswword then I got an error message, that, unable to verify. 

    What is the problem?

     

    thank, 

    Henrik

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    JotForm Support

    Answered by Kevin_G on December 07, 2016 at 08:28 AM

    I have tested on my end and I can get the same, when I click on the verify button I get "Unable to verify", what I would suggest you is to check your API credentials, if possible, please also try resetting your API info and entering again in the payment wizard, this way you will have fresh data, also make sure your account has been fully set up and it is working, otherwise this may be the cause of the current problem. 

    Please once you have checked your API credentials, test with a payment even if the verification cannot be completed, this would help us to know if this is something in the integration or with the account settings. 

    We will wait for your response.