How can I tell which of two accounts we have is being billed for items?

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    Asked on December 07, 2016 at 07:30 AM

    Our organization uses two different accounts for forms for different areas of our work.

    We received an email stating a $5.00 charge was billed. Your JotForm Inc receipt [#2996-9725] 

    Where do I find account information for each account so I can tell which one this is?


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    Answered on December 07, 2016 at 08:35 AM

    Hi Sharon,

    I can locate the other account that is used by your organization through our system. The other is  "secondharvest" and it is indeed on a storage plan which is $5.00 monthly. 

    Please go to your account page when you are logged in through here:

    You can see the account type as I highlighted with a red line. 

    Please contact us again if you need any further assistance.