What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I did a test submission on the direct form link and it is working fine. I was not able to replicate the problem. Here's the thank you page:
I tried it on the website URL you provided and I was able to replicate the issue. I was also stuck in the "Please wait..." button. See image below:
Please try re-embedding your form but this time use the iFrame method. Here's a guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code
If the issue persists, contact us again. Thank you.