What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Has there been any issues with your database

    Asked by PriorityLighting on December 07, 2016 at 11:53 AM

    I looged in today and noticed a handfull of issues with our account.  Some images have been changed other have been removed and some look to be coorupt?


    Please advise if there is a inturnal fix for this or do we have to go back and re-upload our images?


     Is there a issue on the hosting of the images?

    Page URL:

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    JotForm Support

    Answered by liyam on December 07, 2016 at 12:50 PM

    Hello PriorityLighting,

    When you say some images have been changed, and others removed, can you please share with us the form which has this issue so we can also investigate? Can it be possible that you or if in case you have a sub user or any person who may have an access to your account to have accidentally edited the form in some way?

    It would also be great if you can check your revisions history and see if you can revert the form to its original state. You can check your form's revision history by following this guide: https://www.jotform.com/help/294-How-to-view-form-revision-history


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    Answered by viresgkgastronomie on December 07, 2016 at 01:05 PM

    We have also had problems with the jpg images attached. At one point they looked good and now they look corrupt. In our premium account
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    JotForm Support

    Answered by BJoanna on December 07, 2016 at 03:23 PM


    I have moved your question to separate thread and we will provide you an answer there shortly. 


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    Answered by PriorityLighting on December 07, 2016 at 10:04 PM

    Is there a way we are able to delete images from the recently used file? Has jotforms been having an hosting issues, this seems like an internal hiccup.  All of our title images were swapped out for an A19 bulb and a hand full ouf other images per order form were swapped out for other random light bulb/fixture images along with our image files beeing what looks to be corrupt.  I went to history revisions and there was nothing to be seen... I spent the entire day making the corrections.  Im thinking something happened with your hostin/servers between the hours of 5pm - 8am that would of caused this glitch?


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    JotForm Support

    Answered by Chriistian on December 08, 2016 at 02:17 AM

    Hi PriorityLighting,

    Sorry for the inconvinience.

    To better assist you, can you please provide us the form in which you have encountered the issue? 

    We'll wait for your response.