What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Contact us form isn't going into Salesforce

    Asked by CARES on December 07, 2016 at 11:53 AM

    I setup an integration from my Contact Us form going into Salesforce as a Lead, but it isn't coming in for something. I checked the key and login, it seems that it is connected.

    Page URL:
    http://hope4teens.org/contact-us-for-troubled-teen-programs-informatio<br/>n/

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    JotForm Support

    Answered by Jan on December 07, 2016 at 01:15 PM

    We are currently not having any issues with our SalesForce integration. I checked your integration and I saw some missing fields or it seems that it is not mapped properly.

    Please try to redo the integration and make sure that the fields are mapped correctly.

    These guides might be helpful:
    https://www.jotform.com/blog/54-Flexible-Data-Integration-with-Salesforce
    https://www.jotform.com/help/321-Mastering-SalesForce-with-JotForm

    Let us know if you're still having issues. Thank you.