What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email address keeps being bounced.

    Asked by Adamlo on December 07, 2016 at 12:38 PM

    I realize I'm using the free version, so maybe my problem does get the highest attention. But, I can't seem to keep my email address off the bounce list. I've been told that others are getting the confirmation email. But, I don't get my notification email. Nor, when I signed my own team up, did I get the confirmation email.

    The form is linked at www.scdl.org through "Team Signup..." under League News to the lower right.

    I tried using the test email and it indicated it worked, but haven't received the email yet. That has worked in the past.

     

    Thanks for your help,

    David Race

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 07, 2016 at 02:14 PM

    I have checked our history log and I saw that some Notification bounced and they were not sent to your email address. However I saw that your test submission, with TEST EMAIL button, was sent successfully. Did you removed your email address from the bounce list

    I have also tested your form and my submission was successfully sent to your email address.

    Did you received email Notification from my test submission?

    You can also check this guides to see how to prevent bouncing related issues: 

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by Adamlo on December 07, 2016 at 02:24 PM

    Thanks for the rapid reply....greatly appreciated.

    Yes, I had removed my email from the bounce list before posting the question. And, yes, I did get the email for your test submission. I did not get the test email message,

    I will try a test submission of my own shortly and see what happens.

    regards,

    dave race

  • Profile Image
    JotForm Support

    Answered by BJoanna on December 07, 2016 at 03:44 PM

    According to our email log your Test Email submission was successfully sent.

    Please check spam folder and if you find email there mark is as not spam. I also saw that you tested your form after my reply and that email Notifications were sent successfully. 

    You can also check email history log on your account: 

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    It seems that your issue is resolved. 

    Let us know if you need further assistance.

  • Profile Image

    Answered by Adamlo on December 07, 2016 at 04:45 PM
    Nope...not resolved...
    Test message not received. Test submission messages not received.
    Nothing in my spam folder at att.net
    Still not working. Very, very frustrating.
    dar
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 07, 2016 at 06:13 PM

    It seems that your email address is again in the bounce list. Our system gave following result:

    dartgodnov5@att.net is IN the bounce list 

    Reason(s) : smtp; 553 5.3.0 alph143 DNSBL:ATTRBL 521< 209.126.123.106

    I have removed it from the bounce list, but most likely it will be added again to the bounce list. Please try to change sender email from noreply@jotform.com to noreply@formresponse.com

    If that does not resolve your issue then add your own email address as the sender email of the form using SMTP method.

    How to Setup SMTP for a Form

    Hope this will help. 

  • Profile Image

    Answered by Adamlo on December 08, 2016 at 02:55 PM

    Okay....still no joy...

    I tried setting it up using smtp and it is STILL not working..

    I did notice, though, that the last couple of send have failed and show a username of 'adamlo'. While that IS the username of the jotform account, it is NOT the username of the smtp account.

    Any chance jotform is trying to use adamlo as an att.net username? that would definitely fail

    This is getting frustrating.

  • Profile Image
    JotForm Support

    Answered by BDAVID on December 08, 2016 at 05:43 PM

    I checked your form, and it looks like you have removed the SMTP: 

    Could you please contact your email provider and asked them if they have put any restriction or security setting that might be preventing JotForm emails from being delivered?

    Also, can you try using a different email address just for testing purposes?

    On regards of the username you saw in the mail logs:

    That is referencing to the account username the form belongs to, not the SMTP details.

  • Profile Image

    Answered by Adamlo on December 10, 2016 at 01:26 PM

    Just want you all to know I've just given up in frustration. I will handle the problem by checking submissions periodically. This form is used only three times per year and only for a specific period of time with a specific drop dead date.

    It would be helpful to contact the email provider, but that is an exercise in futility. While my email is '@att.net', AT&T knows absolutely NOTHING about email; they contract with yahoo for the service. Yahoo know absolutely NOTHING about att.net! I've been through that process before with no resolution.

    thanks for the help though.