I am not getting email notifications when a form is filled out

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    Olivadi
    Asked on December 07, 2016 at 12:39 PM

    We are not getting email notifications for either of our active forms. it used to work and never does anymore. Can you fix it.

     

    The forms are working but we have to check drop box to see if we received them.

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    david
    Answered on December 07, 2016 at 02:03 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

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    DeltaDentalMN
    Answered on December 08, 2016 at 12:36 PM

    Hello. I am having the same problem. can you fix it?
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    david
    Answered on December 08, 2016 at 12:43 PM

    @DeltaDentalMN I have moved your question to a thread of its own.  I will address your request in the following thread shortly:

    https://www.jotform.com/answers/1006982