What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not getting email notifications when a form is filled out

    Asked by Olivadi on December 07, 2016 at 12:39 PM

    We are not getting email notifications for either of our active forms. it used to work and never does anymore. Can you fix it.

     

    The forms are working but we have to check drop box to see if we received them.

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    JotForm Support

    Answered by david on December 07, 2016 at 02:03 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

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    Answered by DeltaDentalMN on December 08, 2016 at 12:36 PM

    Hello. I am having the same problem. can you fix it?
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    JotForm Support

    Answered by david on December 08, 2016 at 12:43 PM

    @DeltaDentalMN I have moved your question to a thread of its own.  I will address your request in the following thread shortly:

    https://www.jotform.com/answers/1006982