What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iOS App: Form submissions are not displaying the questions in the order they are in the form

    Asked by benpalm on December 07, 2016 at 12:57 PM

    I created a form and was testing how it worked. When I filled out the form, it displayed the answers in the correct order on the website, but on the iOS app, they weren't in the right order. It looks like they ordered the answers in the order that the questions were created when developing the form.

    I've attached a screen shot of a submission within the app, showing the wrong order of the questions. It is also showing questions that were hidden for that person filling out the form.

    How can this get fixed? Do I duplicate the form so that all the entries were created at once? Is it a glitch with the app? Thanks.

    Screenshot
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    JotForm Support

    Answered by Kiran on December 07, 2016 at 03:09 PM

    Unfortunately, I am not having an iPhone to test the app at the moment. I'll check with my team and get back to you with relevant information in this regard.

    Thank you for your patience. 

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    JotForm Support

    Answered by KadeJM on December 12, 2016 at 01:06 PM

    Hi benpalm, we do apologize about this problem.

    The reason this happens is due to the way the field were created which is based on time so they end up in the wrong order. Our site can fix this server side but the app is rather limited in this ability.

    We are working on a permanent solution for this but, it may take some time before it is ready.

    I've recently created a guide here https://www.jotform.com/help/407-How-to-maintain-Form-Field-Order-while-viewing-submissions-within-the-JotForm-Mobile-App which you can look at for additional details and prevention.