What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Wordpress Feedback Plug-In: jQuery error, functionalities are not working.

    Asked by redpelicanmusic on December 07, 2016 at 01:43 PM

    Hi!

     

    The Wordpress feedback plug-in isn't working.  (when I tried it a year ago, it worked fine).  

     

    Thanks!

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    JotForm Support

    Answered by Jan on December 07, 2016 at 04:12 PM

    Currently, there are no similar reports about the Wordpresss Feedback plugin. Can you please provide the URL of the webpage where the form is embedded so that we can further investigate? 

    Thank you.

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    Answered by redpelicanmusic on December 07, 2016 at 07:25 PM

    Sure:  https://www.redpelicanmusic.com

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    JotForm Support

    Answered by Chriistian on December 08, 2016 at 01:00 AM

    I checked your website and I can confirm that there is an error with the plugin, which is causing it to not work as expected. I have sent this issue to our backend team for further investigation. We will let you know on this thread once we have any updates. Thank you.

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    Answered by redpelicanmusic on December 08, 2016 at 02:24 AM

    Thank you!

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    JotForm Support

    Answered by NeilVicente on April 22, 2017 at 05:30 PM

    Sorry for the very long wait; we are reviewing bug tickets and are resolving each one by one.

    I tried to recreate the issue on your end but failed to do so. The feedback form works very well.

    Can you please confirm this?

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    Answered by redpelicanmusic on April 22, 2017 at 05:59 PM

    I just now reinstalled the Wordpress Jotform Feedback widget to give it a try.  Unfortunately, the feedback button still doesn't show up.  Thanks! 

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    JotForm Support

    Answered by NeilVicente on April 22, 2017 at 06:53 PM

    We are looking into it.

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    JotForm Support

    Answered by NeilVicente on April 22, 2017 at 07:41 PM

    We found out that your WordPress installation does not have jQuery which is a library required by our Feedback plugin.

    Kindly ask your web developer to have jQuery installed on your WordPress site so you can continue using our Feedback plugin.

    Best,

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    Answered by redpelicanmusic on April 22, 2017 at 07:42 PM

    Thank you for letting me know!

    - Brian