Wordpress Feedback Plug-In: jQuery error, functionalities are not working.

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    redpelicanmusic
    Asked on December 07, 2016 at 01:43 PM

    Hi!

     

    The Wordpress feedback plug-in isn't working.  (when I tried it a year ago, it worked fine).  

     

    Thanks!

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    Jan
    Answered on December 07, 2016 at 04:12 PM

    Currently, there are no similar reports about the Wordpresss Feedback plugin. Can you please provide the URL of the webpage where the form is embedded so that we can further investigate? 

    Thank you.

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    redpelicanmusic
    Answered on December 07, 2016 at 07:25 PM

    Sure:  https://www.redpelicanmusic.com

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    Chriistian
    Answered on December 08, 2016 at 01:00 AM

    I checked your website and I can confirm that there is an error with the plugin, which is causing it to not work as expected. I have sent this issue to our backend team for further investigation. We will let you know on this thread once we have any updates. Thank you.

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    redpelicanmusic
    Answered on December 08, 2016 at 02:24 AM

    Thank you!

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    NeilVicente
    Answered on April 22, 2017 at 05:30 PM

    Sorry for the very long wait; we are reviewing bug tickets and are resolving each one by one.

    I tried to recreate the issue on your end but failed to do so. The feedback form works very well.

    Can you please confirm this?

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    redpelicanmusic
    Answered on April 22, 2017 at 05:59 PM

    I just now reinstalled the Wordpress Jotform Feedback widget to give it a try.  Unfortunately, the feedback button still doesn't show up.  Thanks! 

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    NeilVicente
    Answered on April 22, 2017 at 06:53 PM

    We are looking into it.

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    NeilVicente
    Answered on April 22, 2017 at 07:41 PM

    We found out that your WordPress installation does not have jQuery which is a library required by our Feedback plugin.

    Kindly ask your web developer to have jQuery installed on your WordPress site so you can continue using our Feedback plugin.

    Best,

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    redpelicanmusic
    Answered on April 22, 2017 at 07:42 PM

    Thank you for letting me know!

    - Brian