What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
File Uploads: Files with a space in their name are downloading incorrectlyAsked by chrismuglia on December 07, 2016 at 02:19 PM
starting just today, all uploaded files are unrecognizable filetypes. mainly jpg's and PDF's.
these are just 2 forms where i've encountered the problem:
not sure why this just started happening. i could open uploaded files just fine yesterday.
We're sorry about this issue, I see that files containing a space in the filename are downloading incorrectly.
The filename of the downloaded file gets truncated at the first space character in the name, so where a file with the following name was uploaded:
Baptism master packet 2016-2017.pdf
The name gets truncated after the first space when we try to download it, so it gets turned into:
Thank you for bringing it to our attention, this issue has been reported to our developers, and we will let you know through this support thread as soon as it is resolved. Thank you.
just checking the status. i'm not able to open customer's files until this is resolved.
Hello Jill, I am seeing your thread has already been escalated by Boris and it's currently assigned to one of our Developers.
Although we won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread if/when there's an update.
We have solved the problem.
i'm having to click on each download twice before it opens.
the 1st time, a dialog box opens an unrecognizable filetype. i close that window, click on the link again and it opens fine as a PDF or Word doc, etc.
can you see what the issue is?!
I would like to apologize for any inconvenience, however, I'm not able to reproduce the issue you are having.
May we know what particular browser you were using when you encountered the issue, please?
I've used Google Chrome (Version 55.0.2883.87 m) on Windows 10 (in my test) and every time I click the link to the uploaded file on the submission page it always opens a "Save As" window with the file type indicated correctly.
Can you help us by giving us more details, please? We will greatly appreciate if you can also provide a screenshot of the issue you're having. This way we will be able to easily try to reproduce the issue and determine what would be causing it.
We will wait for your response.