What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Attached jpg images look corrupt

    Asked by viresgkgastronomie on December 07, 2016 at 03:22 PM
    We have also had problems with the jpg images attached. At one point they looked good and now they look corrupt. In our premium account
  • Profile Image
    JotForm Support

    Answered by BJoanna on December 07, 2016 at 03:35 PM

    User on other thread is having issues with images that are shown on the form. Do you have same issue? Or do you have issue with images that are uploaded to your form, when viewing them on submission page? 

    Please provide us more details about your issue. Also provide us ID of the form you are having issues with and if you have issues with uploaded images provide us ID's of submissions where images look corrupt. 

    I also saw that you are sub account user of account viresg. Is main user viresg also able to replicate same issue as you?

    Looking forward to your reply.  

  • Profile Image

    Answered by PriorityLighting on December 07, 2016 at 09:56 PM

    That is the same issue we are having, along with some of the images beeing swaped out...


    I also want to know if it is possible to delete those corrupt images from the "Recently Used"

  • Profile Image
    JotForm Support

    Answered by emily on December 08, 2016 at 01:55 AM


    Thank you for contacting us. I am moving your problem to another thread. It will be answered in the URL below.