What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    If I have an existing subscription. How can I get the discounted price?

    Asked by devin0316 on December 07, 2016 at 04:10 PM

    I signed up for the bronze which was billed at $159.  I then received an email a few days later showing that it is on sale for 50% off.  But it will be billed at $114 for the year.  Please switch me to the updated pricing, or do I need to cancel and sign up again?


    According to your terms and conditions, I have 30 days to cancel the service for a full refund.  I would just like to get a refund of the difference.

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    JotForm Support

    Answered by Kevin_G on December 07, 2016 at 07:08 PM

    I have already cancelled your current subscription and issued a full refund so please go ahead and upgrade your account again with the discounted price. 

    Do let us know if you have any question.