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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Print Button: It is generating an empty document even when the form is filled.

    Asked by Deborah.Miller on December 07, 2016 at 04:15 PM

    I have the "print" option selected on the submit tool. When clicking print, a blank page happens. When I cancel or print the page I then have errors on the page and cannot submit.

    If I click Preview and submit rather than print on the first page, I can print, but when return to the page, I cannot submit. 

     

    In both cases, the user then has to complete the form again.

    Page URL:
    https://form.jotform.com/61474476780970

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    JotForm Support

    Answered by Kevin_G on December 07, 2016 at 07:42 PM

    I have checked your form, but I could replicate one issue only, using the preview and submit button I can preview, print the form and submit it too. 

    Bue when clicking on the print button directly it does not work and a blank document is generated:

    I have cloned your form and replicated the problem again, I have also turn the option off and then on, but the same problem still happened. 

    I will forward the thread to our second level, this will be checked by our developers and we will let you know when this is resolved.