What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment is successful on Paypal but submission is still in "Incomplete Payments" folder.

    Asked by knoxyouth on December 07, 2016 at 05:13 PM

    According to the form the payments are "incomplete" but I went into our Paypal account and "captured" all the funds so that they are now completed payments but the submissions are still in "incomplete payments". Why is this? Do I have to manually go in and change it?


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    JotForm Support

    Answered by Chriistian on December 07, 2016 at 08:58 PM

    I see that you are receiving the payments, but the submission shows as incomplete in jotform. It might be possible that jotform is not receiving the payment notification from Paypal indicating that the payment was successful. Because of this, it still shows as Incomplete in the submissions.

    To resolve this, please enable IPN on your paypal account. Please follow this guide on How to Enable IPN on your Paypal Account. For more information about incomplete payments, you can also check out this guide: Paypal Incomplete Payments FAQ.

    Please let us know if you need further assistance.