What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I don't think form emails are going through.

    Asked by gravenimagetattoo on December 07, 2016 at 06:33 PM

    Can you tell me if there is something wrong with my account?  I just sent a test submission and it didnt go through.  

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    JotForm Support

    Answered by Chriistian on December 07, 2016 at 10:30 PM

    Your email address was previously added to the bounce list, which is why you were not receiving the notifications. However, it appears that the address is no longer in the bounce list, so the latest emails are now being sent successfully. I have sent a test email to your address. Please check your inbox to confirm that the emails are now being sent.

    To prevent further bouncing related issues, please see our guide here on How to Prevent Email Bouncing Related Issues. Then to check and remove an address from the bounce list, you may refer to our guide here: How to Remove Your Email Address from Bounce List

    Please let us know if you need further assistance.