What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just recently discovered that my email was banned, but I don't know why that is the case. Can you explain how this can be correct?

    Asked by lgr on May 17, 2012 at 01:54 PM
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    JotForm Support

    Answered by Goldo on May 17, 2012 at 02:01 PM

    I have removed lgradvance@yahoo.com on the bounce list. Reason is that Email was not accepted by your provider.

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.  Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    We would advise you to contact your email provider and let them whitelist the following Jotform IPs.

    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56

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    Answered by lgr on May 17, 2012 at 02:37 PM

    okay, thank you.