What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am unable to edit pricing on a registration form I have created.

    Asked by mabb on December 07, 2016 at 10:00 PM

    In the payment wizard, when I hover over the "i" next to the Early Bird Registration price, for example, a message says "special pricing property in "Days" overwrites main product price".   I then edited the price for the "Days" option (from $100 to $110 per day), pressed "Save Option", which it did (new price = $110 per day), and "Save Product", which it did not - old price of $100 per day is still showing on the form!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 08, 2016 at 02:17 AM

    Hello mabb,

    I did check your form and found that found that the price of 110 is saved correctly. It also reflect in your form as well. Please check the screenshot below:


    I would suggest you to please test your form again and get back to us if the issue persists. Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    We will wait for your response.

    Thank you!