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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am unable to edit pricing

    Asked by mabb on December 07, 2016 at 10:04 PM

    In the payment wizard, when I hover over the "i" next to the Early Bird Registration price, for example, a message says "special pricing property in "Days" overwrites main product price".   I then edited the price for the "Days" option (from $100 to $110 per day), pressed "Save Option", which it did (new price = $110 per day), and "Save Product", which it did not - old price of $100 per day is still showing on the form!

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    JotForm Support

    Answered by candy on December 08, 2016 at 02:29 AM


    I have checked your form named "2017 MABB Spring Seminar Registration Form - PayPal"

    I have tried to edit the PayPal configurations. However, I have seen that edit button of the payment field was missing first as you can see below:

    The edit button has appeared after 2 min. However, it was unable to open the configurations panel despite clicking on the settings button many times as you can see the screen below:

    It seems that you have an error on your payment field obviously. So that, I have forwarded this bug to our software developers in order to solve it.

    As soon as the issue has been solved, you are going to be informed via this thread.

    Moreover, I have cloned your form in order to test it on my side. The payment field works perfectly and i did not find any issue.

    Thank you for reporting us.


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    JotForm Support

    Answered by candy on December 12, 2016 at 12:58 AM

    Hello again,

    As I have checked your form again, it seems the issue has been fixed as you can see the screen below:

    Please check again. If the issue still persists, let us know.