What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PCI :: Error during transaction on Authorize.net integrated form

    Asked by Rebecca on December 07, 2016 at 10:11 PM
    I am getting the same error

  • Profile Image
    JotForm Support

    Answered by Kiran on December 07, 2016 at 10:27 PM

    As I tried to submit the form using a test credit card number, I see that the following error is displayed.

    Looking at the Authorize.net documentation, this error occurs due to incorrect setup at the processor.


    Please make sure that you are using the correct API and Transaction keys. Also, please try generating a new transaction key and see if that helps. You may also check with Authorize.net if there is any issue with the account.

    Let us know if you need any further assistance. We will be happy to assist.  

  • Profile Image
    JotForm Developer

    Answered by omur on December 08, 2016 at 12:24 AM

    Hello Rebecca,

    As my colleague Kiran mentioned it, it looks like it is related to your settings on the side of your payment provider.

    If the issue still persists after you've updated your settings, please feel free to write us.

    We're happy to help.

    Thank you

  • Profile Image

    Answered by buttonmakers on December 08, 2016 at 09:37 AM

    You are right. The API key had expired. Thanks for your time.