What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bounce list: I can not receive my notification e-mails

    Asked by JustLoveAnimals on December 07, 2016 at 10:11 PM

    hello,

     

    my forms are not being emailed to me, can you please check this out and let me know if I need to change something on my account.

     

    Thank you,

    Jordan Illingworth 

    Page URL:
    www.modernbrideshow.com

  • Profile Image
    JotForm Developer

    Answered by Helen on December 08, 2016 at 02:21 AM

    Hi Jordan,

    Thank you for contacting us.

    I have checked your e-mail address for used notification e-mail and realized that your e-mail was in our bounce list. 

    I have removed it, you can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please let us know if you need any further assistance.