Bounce list: I can not receive my notification e-mails

  • JustLoveAnimals
    Asked on December 7, 2016 at 10:11 PM

    hello,

     

    my forms are not being emailed to me, can you please check this out and let me know if I need to change something on my account.

     

    Thank you,

    Jordan Illingworth 

  • Helen
    Replied on December 8, 2016 at 2:21 AM

    Hi Jordan,

    Thank you for contacting us.

    I have checked your e-mail address for used notification e-mail and realized that your e-mail was in our bounce list. 

    Bounce list: I can not receive my notification e mails Image 1 Screenshot 20

    I have removed it, you can receive your notification e-mails now. You may have a look at them to learn how to prevent e-mail bouncing issues and how to remove your e-mail from bounce list if it is in. 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Please let us know if you need any further assistance.