What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Mistake in upgrade

    Asked by natia_basisbank on December 08, 2016 at 02:18 AM

    I made mistake and buy upgrade silver, I wanted buy Bronze, If I downgrade I will Charge only for Bronze ?

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    JotForm Support

    Answered by owen on December 08, 2016 at 03:33 AM

    Hi again Natia, 

    I have posted a response on this thread of yours. You are currently on Bronze plan and you'll be charged $19 per month from now on. And as I mentioned in the post that I hyperlinked you have been refunded the price difference between two plans. 

    Thank you for contacting us.