What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account suspended?

    Asked by Hakan BIYIKLI  on December 08, 2016 at 04:10 AM

    Hi,

    I tried to log in. But I got a message that my account has been suspended. What is the reason? Could you inform me about that situation.

    I need to reach my forms.

    Best regards,

    Hakan BIYIKLI

  • Profile Image
    JotForm Support

    Answered by Chriistian on December 08, 2016 at 05:03 AM

    Hi,

    Your account was suspended by our Anti-Phishing detector that is why it was suspended. I checked your account and I noticed that one of your forms is asking for Credit Card Info. I have removed some fields and make your account active again.

    Please note that asking sensitive information such as credit card details is against from our Terms of Use. If you want to process payments using our forms, you should use our Payment Processing Apps

    Please refrain from doing so, so that you won't get suspended again.

    Regards